These Billing Terms & Conditions explain how payments, pricing, billing, refunds and other payment-related matters are handled when you purchase from Ironza.
By placing an order through our website, you agree to these Billing Terms & Conditions.
Currency
All prices displayed on the Ironza website are shown in British Pounds Sterling (GBP) unless otherwise stated.
The final amount payable will be clearly displayed at checkout before you confirm your order.
Product Pricing
We aim to ensure that all product prices displayed on our website are accurate and up to date.
The price charged for a product will normally be the price displayed at the time you place your order.
If we discover a genuine pricing error after an order has been submitted, we may contact you before processing the order where appropriate.
We will not intentionally charge you a different amount without informing you.
Shipping Charges
Any applicable delivery charges will be clearly displayed during checkout before payment is completed.
Our current delivery options are:
Economy Delivery
Estimated delivery time: 5–8 business days
Shipping cost: Free
Standard Delivery
Estimated delivery time: 3–4 business days
Shipping cost: £15
Please refer to our Shipping & Delivery Policy for full delivery information.
Accepted Payment Methods
Ironza accepts the payment methods displayed on our website and at checkout.
Available payment methods may vary depending on your device, location or payment provider.
You will be able to review the available payment options before completing your purchase.
We accept the payment methods displayed at checkout. Available payment options may vary depending on your device, location, and the payment services currently supported by our store.
Payment Authorization
By submitting an order, you confirm that:
- The payment information you provide is accurate and complete
- You are authorized to use the selected payment method
- Sufficient funds or available credit are available to complete the transaction
Your payment provider may perform additional verification before approving a transaction.
Payment Processing
Payments may be processed securely by third-party payment service providers.
Ironza does not generally store complete payment card details on its own systems.
Your payment may be authorized or processed when you submit your order, depending on the payment method and payment provider used.
Order Confirmation
After successfully placing an order, you should receive an order confirmation containing relevant purchase information.
Please review your confirmation carefully.
If you notice an error in your billing, contact or order information, please contact us as soon as possible.
Billing Information
Customers are responsible for providing accurate and complete billing information during checkout.
Incorrect billing details may result in payment failure, additional verification or delays in processing your order.
If your billing information changes, please ensure that the correct information is entered before submitting your purchase.
Taxes and Additional Charges
Any applicable taxes, delivery charges or other mandatory charges will be displayed where required before you complete your purchase.
Ironza does not intentionally add undisclosed charges after an order has been confirmed.
Your bank, card issuer or payment provider may apply charges that are outside Ironza's control, such as currency conversion or banking fees.
Payment Security
We take reasonable measures to provide a secure shopping and payment experience.
Payment information is processed using the secure systems of our payment providers.
Customers should never send complete card details to us by email or through other unsecured communication methods.
Failed or Declined Payments
If your payment is declined or cannot be authorized, your order may not be processed.
A payment may be declined for reasons including:
- Incorrect card or billing information
- Insufficient funds
- Payment provider security checks
- Card issuer restrictions
- Suspected unauthorized activity
If a payment fails, please review your information or contact your bank or payment provider.
Fraud Prevention and Verification
To protect our customers and business, certain orders may be subject to payment or identity verification.
We may delay, decline or cancel an order where we reasonably believe the transaction may be fraudulent, unauthorized or otherwise present a security risk.
If an order is cancelled after a payment has been collected, any amount due will be refunded using the appropriate payment method.
Duplicate Charges
If you believe you have been charged more than once for the same order, please contact us at contact@ironza.co.uk.
Please provide your order number and relevant transaction information so we can investigate the issue.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will try to process your cancellation request before dispatch, but we cannot guarantee that an order can be cancelled once fulfillment or shipping has begun.
Applicable cancellation and refund rights are explained in our Return & Refund Policy.
Refunds
Approved refunds will normally be issued to the original payment method used for the purchase.
Once a refund has been processed by Ironza, your bank or payment provider may require additional time before the funds appear in your account.
Please refer to our Return & Refund Policy for full details regarding returns, cancellations and refund eligibility.
Refund Amounts
The amount refunded will depend on the circumstances of the return or cancellation.
Where applicable, refunds may include the purchase price and any delivery charges that are required to be refunded under our policies or applicable consumer law.
Any permitted deductions will be communicated where applicable.
Charge-backs and Payment Disputes
If you believe there is a problem with a payment or order, we encourage you to contact Ironza before initiating a payment dispute or charge-back.
We will make reasonable efforts to investigate and resolve legitimate billing concerns.
This does not affect any rights you may have through your bank, card issuer or payment provider.
Promotional Codes and Discounts
Where Ironza offers promotional codes or discounts, additional terms may apply.
Promotional codes:
- Must be entered before completing checkout where required
- May have an expiry date
- May apply only to selected products or orders
- May not be combined with other promotions unless stated otherwise
We reserve the right to cancel or refuse a promotional code where it has expired, been used incorrectly or was issued in error.
Changes to Billing Terms
We may update these Billing Terms & Conditions from time to time to reflect changes to our payment methods, business practices or legal requirements.
The latest version will always be displayed on this page with the updated revision date.
Changes will not remove rights that have already arisen from a completed purchase where applicable law prevents this.
Contact Us
If you have any questions regarding payments, billing, refunds or charges, please contact us:
Business Name: Ironza
Email: contact@ironza.co.uk
Phone: +44 74 5742 3516
Address: 3 Ince Green Ln, Ince-in-Makerfield, Wigan WN2 2AR, United Kingdom
Customer Support Hours:
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
We aim to respond to all inquiries within 24–48 business hours.